Frequently Asked Questions

DO YOU USE A.I. FOR YOUR DESIGNS?

We do not use generative AI for designs. 

We strongly believe in supporting illustrators and designers whose art style fits our needs and the project. Furthermore, we strive to celebrate the skills of the individuals we collaborate with by making sure we credit them with each release and encourage them to share their work. 

WHEN WILL MY ORDER BE SHIPPED? 

 All orders are processed and shipped within 7-10 business days (Mon – Friday)  

Once your order is processed, you’ll receive an email with your tracking number. Orders typically arrive within 1-5 business days once shipped. Delivery may be impacted by federal holidays or unexpected delays beyond our control.  For Pre-order items, refer to the product's page for terms and conditions.

Domestic and international orders are shipped via United States Postal Service (USPS), UPS, or DHL.  

HOW DO I CANCEL/RETURN MY ORDER?  

We'll attempt to cancel orders made within the first 30 minutes of purchase upon request. Once we process your order, we are unable to cancel it or modify it due to our buyer and seller protection policies. Upon receipt of your order, we’ll provide you with instructions for returning the merchandise.  

To cancel your order, please respond to your order confirmation email to begin the process.  We ask customers to verify their order and shipping details before completing the checkout process.  

You may return your unworn, unlaundered or unaltered garments for a full refund within 10 days of delivery. Items returned after the 10-day post-delivery period will be issued a store credit, which can be used towards a future purchase. Refunds/store credit may take up to 7-10 business days to be issued due to inspection. Garments assessed as worn, altered, or laundered will be returned to the customer.